Loyalist Certification Services

To inquire about examination arrangements please email your request to exams@loyalistc.on.ca.

For Practitioner and Service Manager Certification, candidates are required to have completed their study with an Accredited Training Organization (ATO). For a list of training organizations please go to Training Providers.

All version 3 ITIL® exam information will be posted as soon as it has been approved by the official accreditation body, APM Group.

Examination	Pre-requisites	Type	Time Allowed	Cost
Foundation	None	Multiple Choice	1 hour	US$150
Foundation Bridge	Foundation V2 certificate Obtain training by an Accredited Training Org	20 Multiple Choice	30 minutes	US$75
v3 – Foundation	None	Multiple Choice	1 hour	US$150
Practitioner – Clustered IPRC - Release and Control Combines Change, Release and Configuration. IPSR - Support and Restore Combines Problem, Incident and Service Desk. IPAD - Agree and Define Combines Service Level and Financial Management. IPP - Plan and Improve	Foundation Certificate Pass in-class assignments with Accredited Training Provider Practical experience	Multiple Choice No Case Study	2 hours	US$210
Practitioner – Single Process Service Level Management Security Management	Foundation Certificate Obtain Accredited Training Practical experience	Case Study Based Multiple Choice	2 hours	US$175
Service Manager Bridge	Service Manager certificate Obtain training by an Accredited Training Org	20 Multiple Choice based on 10 scenarios	90 minutes	US$225
Service Manager Service Support Service Delivery	Foundation Certificate Pass in-course assignments with Accredited Training Provider. Candidates should have three or more years of relevant experience.	Case Study Based Essay Style	3 hours	US$220
Service Quality Management Foundation	Practical Experience	Multiple Choice	1 hour	US$150
Service Quality Management Advanced	Service Quality Management Foundation	Service Quality Management Foundation	90 minutes	US$210