Here are some of the current questions that LCS answered recently.

Exam Candidate Questions

Q	Where may I obtain books?
A	There are a number of resources including itSMF Canada. (http://www.itsmf.ca)
Q	What is the main difference between the ITIL v.3 books and the v.2 books?
A	The v.2 ITIL books were processed based, the v.3 books are lifecycle based.
Q	Which books are covered in the Foundation exam?
A	All 5 books are covered in the Foundation exam. Currently we are recommending that you take a course with the training provider who will broker the information during the session to eliminate having to read all five books.
Q	How can I find out information about where to write my v3 Foundation exam?
A	Click on find a training provider link
Q	How many credits are required to attain ITIL© Expert?
A	A minimum of 22.
Q	How many ITIL v.3 books are there?
A	Five
Q	What is the role of APM Group in this version?
A	The APM Group has two roles. One role is to accredit on behalf of OGC. The other role is to act as a Examination Institute, like LCS and provide certified ITIL® exams and accredit training organizations to provide ITIL trainers.
Q	When are v.3 Foundation exams available?
A	Now.
Q	Who can I contact to write a Foundations Bridge course or any of the other courses?
A	LCS can provide you with information regarding accredited ITIL® training providers and ITIL® exams.
Q	Is it possible to take ITIL® courses remotely?
A	Yes, many training providers are able to provide this service.
Q	What are the names of the Service Lifecycle programs? (similar to the current Manager's programs)
A	Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement.
Q	What is the student: trainer ratio cap for the Intermediate level v3 exams?
A	Twelve; at which point another trainer is required.
Q	To provide training in v3 intermediate exams trainers must
A	i) Be accredited with an ATO ii) Produce proof of v2. Service Manager status iii) Write the v3. intermediate exam they wish to teach NOTE: they aren’t required to take the course – just write the exam.
Q	How did the ITIL Qualification Board decide upon the schedule to release the 10 intermediate exams?
A	The order of release is based upon a combination of feedback from training community and progress to date by the development teams.
Q	What is the Qualification Board?
A	The body responsible for the development and implementation of the v3 Qualification Scheme.
Q	Who sits on this Board?
A	OGC, TSO, APMG (official Accreditor), Chief Examiners (V2, v3), itSMF International, LCS and the other examination institutes.
Q	What are the four levels for the v3 scheme?
A	Foundation, Intermediate, Expert and Master.
Q	How many points do you have to earn to be able to qualify as an ITIL Expert?
A	22
Q	How may the required points be accumulated?
A	i) Service Managers v2 Certificate (17) and then Service Manager’s Bridge. ii) Twelve v2 Practitioner credits, then Managing Across the Lifecycle then Service Manager’s Bridge. iii) 22 v3 balanced credits, then Managing Across the Lifecycle. Click here to link to the v3 Scheme