Got a question? LCS is well designed for
optimum response time. If you have a question we will provide
a solution as quickly as possible. Here are some of the current
questions that LCS answered recently.
Q |
What is the main
difference between the ITIL v.3 books and the v.2 books? |
A |
The v.2 ITIL books
were processed based, the v.3 books are lifecycle based.
 |
Q |
Which books are
covered in the Foundation exam? |
A |
All
5 books are covered in the Foundation exam. Currently
we are recommending that you take a course with the training
provider who will condense the information during the
session to eliminate having to read all five books.
|
Q |
What does the new certification
model look like for v3? |
A |
You
will notice that the new certification method is based
upon credits similar to a degree program. To view the
ITIL Qualification Scheme, select either of the following
links:
|
|
|
Q |
How many credits are required to achieve
ITIL® Expert*? |
A |
A minimum of 22.
*The name of this qualification may change.
|
Q |
How does my company become accredited? |
A |
Go to LCS
Accreditation
|
Q |
What are the names of the Service
Capability programs? (similar to the current Practitioner
programs) |
A |
Service portfolio and relationship
management, Service design and optimization, Service Monitoring
and Control, Release and Deployment management, Service operation
and support management.
|
Q |
What are the names of the Service
Lifecycle programs? (similar to the current Manager's programs) |
A |
Service Strategy,
Service Design, Service Transition, Service Operations,
Continual Service Improvement.
|
Q |
What is the student: trainer ratio
cap for the Intermediate level v3 exams? |
A |
Twelve; at which
point another trainer is required.
|
Q |
To provide training in v3 intermediate
exams trainers must
|
A |
i) Be accredited with an ATO
ii) Produce proof of v2. Service Manager status
iii) Write the v3. intermediate exam they wish to teach
NOTE: they aren’t required to take the course – just
write the exam.
|
Q |
How did the ITIL Qualification Board
decide upon the schedule to release the 10 intermediate exams? |
A |
The order of release is based upon a
combination of feedback from training community and progress
to date by the development teams. |
Q |
What is the Qualification Board? |
A |
The body responsible for the development
and implementation of the v3 Qualification Scheme. |
Q |
Who sits on this Board? |
A |
OGC, TSO, APMG (official Accreditor),
Chief Examiners (V2, v3), itSMF International, LCS and the
other examination institutes. |
Q |
What are the four levels for the v3
scheme? |
A |
Foundation, Intermediate, Expert and Master. |
Q |
How many points do you have to earn
to be able to qualify as an ITIL Expert? |
A |
22 |
Q |
How may the required points be accumulated? |
A |
i) Service Managers v2 Certificate (17)
and then Service Manager’s Bridge.
ii) Twelve v2 Practitioner credits, then Managing Across
the Lifecycle then Service Manager’s Bridge.
iii) 22 v3 balanced credits, then Managing Across the Lifecycle.
Click here to link to the v3 Scheme |
